Shipping Policy

Available Shipping Countries:

United States, Austria, Germany, Spain, France, United Kingdom, Italy, Japan.

Shipping Cost:

Standard shipping is free for all regions. If you require expedited shipping for your order, please contact us separately. We will charge an additional fee for expedited processing and better logistics services, which will be reflected in the total cost of your order.

Goods Preparation Time:

For all product orders on our website, we need 5 days to prepare the goods after you place the order. Except for force majeure factors, we will deliver the goods to our cooperative express company and mail them to you within 5 days.

Modifying or Canceling an Order:

Please note that all products on this website are non-refundable once ordered. You are responsible for your order, and if you strongly wish to cancel or modify your order after payment, you can contact us via email. We will analyze the progress of the order and discuss with you the possibility of a refund or modification. However, this is not guaranteed, so customers must take responsibility for their own orders.

Regarding Tariff Issues:

All the products we sell do not involve tariffs when sold within the United States, but when cross-border transactions occur, all tariffs should be borne by the buyer. When the express delivery encounters customs clearance problems after entering the country where the house is purchased, we will contact the buyer directly and inform the buyer how to cooperate with the local customs clearance.

Contact Us:

If you have any questions regarding the shipping policies or if you have already placed an order and want to track your order information, you can reach out to us through the 'Contact Us' page on our website or directly email us at info@customyourcushion.com

Tracking the Shipment:

Our company utilizes reputable logistics providers such as

DHL, FedEx, USPS, OnTrac, etc. Once we have shipped your order, you will receive an automatic email containing the tracking number to the email address provided during your order placement. You can track the status of your order on the respective websites of the logistics providers.

Transportation Time&Cost:

Within the United States:

The express companies we cooperate with include USPS, FedEx, etc.

Shipping time: 10-15 Business Days

Shipping cost: Free Shipping

Other Countries:

The express companies we cooperate with include FedEx, UPS, and DHL