FAQs
Q: Do I need to pay for shipping or any other fees when purchasing CustomyourCushion sofa cushions?
A: There are no additional shipping fees or taxes when purchasing any product on the CustomYourCushion website. If you are located in the United States, you do not have to pay any extra taxes either. Our products come with free shipping, and the prices already include taxes. This is to ensure that customers have a clear understanding of the accurate pricing of their orders.
Q: After I place my order, how long will it take for me to receive my product?
A: After purchasing the product, typically we require 5 business days to prepare and process your order, and it takes approximately 10-15 business days for the product to be shipped to you. In general, you can expect to receive your product within 15-20 business days.
Q: If I receive my sofa cushions but I'm not satisfied with the ordered color, can I get a refund or make a change?
A: No, it is not possible. You are responsible for your order, and since all our products are custom-made, once you place the order, the product we create is unique. Returns are not accepted. If you are unsure about the color, you can order fabric samples from our website to confirm the color before making a purchase.
Q: If you receive the product and find that it doesn't match the specifications in your order, what should you do?
A: If you encounter such a situation, please contact us immediately and provide photographic or video evidence. We will review the provided evidence and assess the cause of the incident. If the incident is determined to be our responsibility, we will either provide a new replacement order free of charge or issue a refund directly to you. Your satisfaction is our priority, and we will take appropriate measures to rectify any issues caused by our side.
Q: If you receive a damaged package that has resulted in product damage or stains, what should you do?
A: Please contact us immediately and provide photos or videos of the damage. We will initiate a claim with the third-party delivery company on your behalf. During this process, you don't need to take any further action; just wait for us to handle the matter. We will keep you updated on the progress and work with you to find a resolution. This may include providing a replacement or issuing a refund.
Q: If I have selected incorrect data while placing an order, but CustomYourCushion has not shipped it yet, can I modify the order or request a refund?
A: No, typically we have a preparation and production time of 5 business days for orders. During this period, we do not allow refunds or modifications to the order, as there is a high chance that we have already started working on your order. However, you can still reach out to us via email, and if we haven't started production on your order yet, we would be willing to make timely adjustments to ensure you receive the correct product.
Q: Are the seat cushion covers I ordered removable?
A: Certainly! Our seat cushions consist of a cushion cover and foam insert, which are two separate components. You can easily remove either of them for replacement or cleaning purposes.
Q: Where is the factory located that produces the seat cushions?
A: The main factory for producing seat cushions is located in China. It is equipped with top-quality materials and skilled workers dedicated to manufacturing these cushions. Our office, on the other hand, is located in Florida, where our design and research teams are based. This means our products undergo design and development in the United States while being manufactured in China.
Q: Do you accept wholesale orders?
A: Yes, if you have bulk seat cushion orders to place, you can directly contact us, and we will provide you with the most suitable pricing based on your requirements.
Q: Do you accept rush orders?
A: Yes, we do accept rush orders, but there will be an additional fee involved. The specific fee depends on the urgency of your order. If you would like to expedite your order, please contact us and let us know by when you would like to receive your order. We will provide you with the relevant information regarding the additional fee based on your specific requirements.
Q: Can you ship the goods to countries other than the United States?
A: Yes, we can deliver goods to many countries. Please refer to our shipping policy for specific information. If the country you wish to ship to is not listed, you can contact us via email, and we will determine if we can make arrangements for delivery based on the local circumstances.
Q: Can I add special notes to my order?
A: Certainly, if you have any special requirements, you can add a note during the ordering process or contact us directly via email. We encourage you to provide any specific instructions or requests in the order notes. Once we receive your order, we will carefully review your notes, and if we have any questions, we will communicate with you via email to ensure clarity before proceeding with the production of your order.
Our FAQs are constantly being updated to address the questions and concerns of different buyers. We encourage you to reach out to us during the ordering process with any inquiries you may have. Your feedback and questions help us improve the shopping experience on our website. Thank you very much for your support.