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Outdoor Cushions

Do I need to pay for shipping or any other fees when purchasing CustomyourCushion sofa cushions?

There are no additional shipping fees or taxes when purchasing any product on the CustomYourCushion website. If you are located in the United States, you do not have to pay any extra taxes either. Our products come with free shipping, and the prices already include taxes. This is to ensure that customers have a clear understanding of the accurate pricing of their orders.

If I receive my sofa cushions but I'm not satisfied with the ordered color, can I get a refund or make a change?

No, it is not possible. You are responsible for your order, and since all our products are custom-made, once you place the order, the product we create is unique. Returns are not accepted. If you are unsure about the color, you can order fabric samples from our website to confirm the color before making a purchase.

If you receive the product and find that it doesn't match the specifications in your order, what should you do?

If you encounter such a situation, please contact us immediately and provide photographic or video evidence. We will review the provided evidence and assess the cause of the incident. If the incident is determined to be our responsibility, we will either provide a new replacement order free of charge or issue a refund directly to you. Your satisfaction is our priority, and we will take appropriate measures to rectify any issues caused by our side.

If you receive a damaged package that has resulted in product damage or stains, what should you do?

Please contact us immediately and provide photos or videos of the damage. We will initiate a claim with the third-party delivery company on your behalf. During this process, you don't need to take any further action; just wait for us to handle the matter. We will keep you updated on the progress and work with you to find a resolution. This may include providing a replacement or issuing a refund.